FAQs

Frequently Asked Questions (FAQs)

1. What sizes do you offer?
We offer a wide range of sizes from Small (S) to Extra Large (XL). Our sizing chart is available on each product page to help you choose the right size for you. If you need further assistance, feel free to reach out to our customer support team.

2. How do I know which size to order?
Please refer to our detailed size chart available on the product page for each item. If you are unsure about your size, our customer support team is happy to help you select the right fit based on your measurements.

3. Can I exchange or return an item?
Yes! We accept exchanges and returns within 14 days of delivery, provided the items are unused, unworn, and in their original condition. Please check our Return and Exchange Policy for more details on how to process your return.

4. How do I place an order?
To place an order, simply browse our collection, select the items you'd like to purchase, add them to your cart, and proceed to checkout. You will be asked to provide your shipping information and payment details.

5. Can I modify or cancel my order after placing it?
Once your order has been confirmed, we begin processing it immediately. While we cannot guarantee changes, you may contact us within 24 hours of placing the order, and we will do our best to accommodate your request.

6. Do you offer gift cards?
Yes, we offer gift cards of varying amounts. You can purchase them directly from our website and use them at checkout for future purchases.

7. How long does it take for my order to be delivered?

• Within Pakistan: Orders are typically delivered within 3-7 business days.

• International Orders: Delivery time varies depending on the destination and courier service. You will receive tracking information once your order is shipped.

8. Are your products ethically made?
Yes, we prioritize ethical practices in our production process. Our products are made with high-quality materials, and we work with suppliers who share our commitment to ethical labor practices and sustainable production.

9. Do you ship internationally?
Yes, we offer worldwide shipping! International shipping charges are calculated at checkout based on the destination and package weight.

10. How do I track my order?
Once your order has been dispatched, we will send you a confirmation email with tracking details so you can track your package.

11. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and popular payment gateways such as PayPal.

12. What should I do if I receive a damaged or defective item?
We’re sorry if you received a damaged or defective item. Please contact our customer care team immediately at customercare@sundasahad.com with pictures of the item and packaging, and we will assist you in resolving the issue.

13. Do you offer free shipping?
Yes! We offer free shipping within Pakistan on orders over PKR 10,000. For international orders, shipping charges will be calculated at checkout.

14. Can I change the shipping address after placing an order?
If you need to change the shipping address, please contact us within 24 hours of placing your order, and we will try to accommodate your request. After 24 hours, we cannot guarantee changes.

15. Are your clothes suitable for all seasons?
Yes, we offer clothing that’s perfect for all seasons. Whether you're looking for lightweight summer dresses, cozy winter sweaters, or year-round essentials, we have you covered.

16. Do you restock sold-out items?
We do our best to restock popular items, but availability depends on demand and production schedules. If an item is out of stock, you can sign up for notifications, and we’ll let you know when it’s back in stock.

17. Can I order a product in a color or size that’s out of stock?
If a product is out of stock in your desired color or size, please contact our customer service team to inquire about restocking or special orders.

18. How do I care for my clothes?
Each product has a care label with specific instructions. Generally, we recommend gentle washing in cold water and air drying to extend the life of your clothing.

19. Do you offer personalized or custom-made clothing?
At this time, we do not offer custom-made clothing. However, we may introduce personalized options in the future. Stay tuned for updates!

20. How can I stay updated on new arrivals and sales?
To stay informed about our latest collections, sales, and promotions, subscribe to our newsletter at the bottom of our website or follow us on social media.